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Although we have been conditioned to listening through our ears, wisdom teaches us a more profound and sensitive experience of listening with our heart. Explore the difference between ego centered (passive) listening and discovery based (active) listening. Enhance your skills in communicating through invitation and acknowledgment. Become aware of the shaming process that often occurs in conflict and learn how to diffuse the shaming of self and others. From the class held on March 24, 2009.